Shipping policy

SHIPPING POLICY
Last updated: July 24, 2026

1. Overview
Izzat Express ships orders internationally where service is available. Shipping options, carriers, costs, and delivery estimates may vary by product, destination, warehouse, inventory status, and checkout availability.

Support contact: help@izzatexpressglobal.com.

2. Order Processing
Orders are processed after payment confirmation and fraud review when applicable. Processing times may vary during high-demand periods, holidays, supplier delays, or operational reviews.

3. Shipping Methods
Available shipping methods are shown at checkout. Izzat Express may use DHL Express, postal services, regional carriers, fulfillment partners, or other logistics providers depending on the destination and item.

4. Delivery Estimates
Delivery dates are estimates only and are not guaranteed. Delays may occur due to customs, carrier routing, weather, local restrictions, incomplete address information, inspections, strikes, or events outside our control.

5. Tracking
When tracking is available, the customer will receive tracking information after the order is processed and handed to the carrier or fulfillment partner.

6. Customs, Duties, and Import Fees
International orders may be subject to customs duties, import taxes, brokerage fees, or local charges. These charges are determined by local authorities and are the customer responsibility unless clearly stated otherwise at checkout.

7. Address Accuracy
Customers are responsible for providing complete and accurate shipping information. Izzat Express is not responsible for failed delivery caused by incorrect, incomplete, or outdated address details.

8. Lost, Delayed, or Returned Packages
If a package appears lost, delayed, or returned, contact help@izzatexpressglobal.com with your order number. We will review the case with the carrier or fulfillment partner and provide the next available resolution.

9. Contact
For shipping questions, contact help@izzatexpressglobal.com.