Refund policy

REFUND POLICY
Last updated: July 24, 2026

1. Overview
This Refund Policy applies to purchases made from Izzat Express, operated by IZZAT GLOBAL COMPANY, LLC.

Our support contact is help@izzatexpressglobal.com.

2. Refund Eligibility
Refund requests may be accepted for unused, unopened items in their original packaging when requested within 30 days after delivery, unless local law provides additional rights.

3. Damaged or Defective Items
If an item arrives damaged or defective, contact us at help@izzatexpressglobal.com with your order number, full name, photos or videos of the issue, and a short description. After review, we may offer a replacement, refund, or other resolution.

4. Non-Refundable Situations
Refunds may be refused when an item has been opened, used, altered, damaged after delivery, returned without approval, or when the issue results from misuse, incorrect address information, refusal of delivery without valid reason, or failure to follow product instructions.

For hygiene and safety reasons, used beauty, personal-care, and similar products may not be eligible for return.

5. Order Cancellation
Orders may be canceled within 12 hours of purchase if they have not yet been processed, fulfilled, or shipped. Once a tracking number has been issued or the order is in transit, cancellation may no longer be available.

6. Return Process
To request a return, email help@izzatexpressglobal.com with your order number, name, reason for the request, and supporting evidence when applicable. Do not send any item back before receiving return instructions from Izzat Express.

7. Return Shipping
If the return is approved because of a confirmed defect, damage, or fulfillment error, Izzat Express will provide instructions for the next step. For other approved returns, return shipping costs may be the customer responsibility unless local law requires otherwise.

8. Refund Method and Timing
Approved refunds are issued to the original payment method when possible. Processing time depends on the payment provider and bank.

9. Customs, Duties, and Import Fees
Customs duties, import taxes, brokerage fees, or local charges may not be refundable by Izzat Express when they are charged by government authorities or third parties.

10. Contact
All refund and return requests must be sent to help@izzatexpressglobal.com.